Legal

Cancellation & Refund Policy

How cancellations, changes and refunds work.

Last updated: 29 October 2026

1. What this policy covers

This policy applies to holiday packages, experiences and cruises paid for through our website or a payment link from our consultants. Flights, hotels and cruise sailings are currently arranged only through our consultants; for those, the cancellation terms are explained to you before anything is confirmed.

The cancellation terms for your booking are also stated on your booking confirmation. If they differ from this page, the terms on your confirmation apply.

2. If you cancel

Tell us in writing (email or WhatsApp) or from My Bookings, quoting your booking reference. The cancellation date is the day we receive your request. Cancellation charges depend on how many days before departure you cancel:

30 days or more before departure: 25% of the trip cost
15 to 29 days before departure: 50% of the trip cost
7 to 14 days before departure: 75% of the trip cost
Less than 7 days before departure: 100% of the trip cost

The advance: the advance is adjusted against the cancellation charges above; any amount paid beyond those charges is refunded.

No-show: if you do not travel without cancelling, no refund is due.

3. Non-refundable components

Some parts of a trip cannot be refunded once booked, for example non-refundable hotel rates, airline tickets, festival-period bookings and permits. If your package includes such a component, we tell you before you pay and list it on your confirmation; its cost is deducted from any refund.

4. If the balance is not paid

The balance of a holiday package is due 15 days before departure. If it is not paid by the due date after our reminders, we may cancel the booking, and it is treated as a cancellation by you on that date.

5. If we cancel

If we have to cancel your trip for reasons within our control, you receive a full refund of everything you paid, or you may choose an alternative trip of equal value.

If the trip is cancelled because of events outside our control (force majeure), such as natural disasters, epidemics, government restrictions, war or civil unrest, we refund what suppliers refund to us, less any non-refundable costs already incurred, or offer you a credit or an alternative date.

6. Changes instead of cancelling

You may ask to change dates or travellers instead of cancelling. We tell you whether the change is possible and any cost before making it.

7. How and when refunds are paid

Approved refunds are sent to the original payment method within 10 working days of the cancellation being confirmed. Your bank or card issuer may take a few more days to show it.

We send you a cancellation note showing the charges and the amount refunded, with any TCS collected on an international package shown as a separate line.